Customer Service Excellence

Professional certification under the ETP3 series by Ignis Ascend

About this training

This program empowers frontline teams and support professionals with practical skills to deliver exceptional customer service, handle complaints effectively, and strengthen client relationships. Graduates earn the Certificate of Achievement – Customer Service Excellence (ETP3).

What you'll learn

Foundations of effective customer service
Handling objections & complaints professionally
Communication skills & active listening
Building customer loyalty & retention
Delivering consistent service excellence across channels

Who it's for

This certification is ideal for:

Customer service representatives & call center agents
Frontline staff in banks, telecoms, retail & service industries
Organizations aiming to boost customer satisfaction & loyalty

Certification & benefits

Certificate of Achievement – Customer Service Excellence (ETP3)
Digital badge for twitter & CV
Enhanced customer-facing skills & confidence
Access to Ignis Ascend alumni community

Delivery & schedule

5-day instructor-led, interactive training
Languages: French & English
Location: Bujumbura / Kigali / Online (coming soon)
Practical role-play and real-case scenarios

Why choose Ignis Ascend?

✅ Trainers experienced in African BPO & customer care ✅ Practical, scenario-based learning ✅ Flexible schedules for corporate teams ✅ Recognized certification under the ETP3 professional series